Privacy Policy

Digital Creations ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mydigitalcreations.co.uk (the "Site") or engage our services.

1. Information We Collect

We may collect the following types of information:

• Contact information you submit through our contact form or email, such as your name, email address, phone number, and message content.
• Technical information such as your IP address, browser type, device information, and pages visited, collected automatically when you use the Site.
• Communication records if you contact us directly by phone or email.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Improve our website, services, and customer experience
• Send you information about our services, where you have consented to receive it
• Comply with our legal obligations

3. Legal Basis For Processing (UK GDPR)

Where the UK General Data Protection Regulation applies, we process your personal data on the basis of your consent, the necessity to perform a contract with you, or our legitimate business interests in operating and improving our services.

4. How We Store & Protect Your Information

Contact form submissions are stored securely in our database and are only accessible to authorized team members. We use industry-standard measures — including encrypted connections, hashed passwords, and access controls — to protect your information from unauthorized access, alteration, or disclosure.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us operate our business (such as email delivery or hosting providers), and only to the extent necessary for them to perform those services.

6. Cookies

Our Site may use cookies and similar technologies to improve your browsing experience and understand how visitors use the Site. You can control or disable cookies through your browser settings at any time.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to or restrict our processing of your personal data
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Digital Creations
Email: contactus@mydigitalcreations.co.uk
Phone: +44 1437 800 123
Address: Shipmans Lane, Haverfordwest, Wales, UK